Saying you provide outstanding service is easy, but delivering outstanding service every day requires excellence throughout the entire company and all its suppliers.

FRATE Inc., formed in 1999, has two business streams: 1) local cartage; and 2) long haul delivery. Expedited Services include delivery throughout all the United States and Canada using a mix of vans, trucks and semis. They also offer local courier services and local cartage for Greater Cincinnati and Central Kentucky.

More recently, they have begun to offer customized specifications on their vehicles to meet their customers’ specific requirements and to ensure freight arrives in pristine condition. In addition, they offer third party logistics, including warehousing and fulfillment, and White Glove Services including 2-man delivery, liftgate equipped vehicles, blanket wrap, unpacking and detrash.

Customer service is always the first priority at FRATE, Inc., where the mission statement declares the intent to “exceed your expectations.”

With such emphasis placed on customer service, FRATE Inc. holds their suppliers to high expectations and expects the same quality of service in return. Sylectus Alliance’s consistently top-tier service ensures that this long-standing relationship remains intact. Wayne Truman, CEO, states “Sylectus is hands down the best vendor I’ve ever encountered. Constantly improving the system, if you call to ask for something to be changed, it's usually done before you even hang up the phone. Dispatch has improved to no end and is more efficient."

But it’s not just the customer service Wayne and his team enjoy. By operating ‘in the cloud,’ Sylectus allows you to get the most out of the system from anywhere there is an Internet connection. "It's a live, active system that gives me the flexibility to work anywhere because of the Internet. All my information is in one place for retrieval, so it doesn't matter where I am. For value for money, Sylectus is THE solution, and you can quote me on that!" Wayne Truman, CEO, FRATE Inc.